We offer technical support from 8am to 6pm eastern time.

The patient data is stored in the cloud in a secure data center and is backed up regularly. It is protected by firewall and encryption. MDOps can provide certificates upon request attesting to data security.

The translation is instantaneous and you will see the generated text on the screen as you dictate. Various factors can affect the response time like bandwidth of the network connection, ambient noise and the quality of the microphone being used. We can provide list of devices that gave good results with our tests.

Yes. The MDLog application is designed for you to create unlimited facilities and organize patients by facilities.

By default, the billing person can just view the encounter details of all the filed clinical notes. But you can assign additional roles to that to that person for access to additional data.

Yes. You will have access to your patient data anytime anywhere with an Internet connected device that we support.

Yes. Once you have registered and received the admin credentials you can create additional users in the system without any additional registrations and assign them the required roles of medical staff, Nurse Practitioner, Nurse, Staff Assistant, Medical Records Administrator and others.

It will not work on Windows Phone but you can use our Web interface on Windows Tablets and Computers.

We accept Credit Cards (Mastercard, Visa & American Express) as well as ACH payments. We do not accept Checks.

You can dictate unlimited number of patient notes for the flat monthly fees. Note that the eFax option will cost extra for beyond the first 500 faxed pages in each month.